With nearly two decades of experience in the background screening industry, Gantec partnered with HireRight to modernize its employment verification process through data science, AI automation, and platform engineering. Faced with rising operational costs, manual workloads, and underutilized historical data, HireRight needed a strategy to enhance efficiency, reduce turnaround times, and increase customer satisfaction.
Gantec applied a four-step AI advisory methodology—Assessment, Analysis, Use Case Identification, and Recommendations—to pinpoint opportunities where AI could deliver measurable impact. The result was a unified data platform and a clear roadmap that included verification reuse, intelligent vendor selection, and automation of repetitive workflows. The proposed solution is expected to reduce manual verifications from 40% to 36%, avoid 8% re-verification, and deliver up to 10x ROI through cost avoidance and EBITDA gains.
HireRight’s employment verification process faced a range of operational and strategic challenges that limited efficiency and scalability. The fragmented vendor landscape—with inconsistent practices across third-party CRAs—combined with monopolistic control by a few dominant providers, resulted in limited visibility and oversight. A lack of transparency into how vendors collected and verified data further compounded the issue, making quality control difficult. Manual workflows led to high turnaround times and fulfillment delays, while vendor pricing variability introduced unpredictable and rising operational costs. Compounding these issues was the underutilization of historical data—an estimated 6–8% of verifications were repeat requests, yet no mechanisms existed to reuse prior results. These inefficiencies collectively put customer satisfaction at risk, prompting the urgent need for a data-first, AI-enabled solution to modernize the verification process and enhance overall performance.
To modernize HireRight’s employment verification process and address the rising operational inefficiencies, Gantec applied its proven 4-step AI advisory methodology—Assessment, Analyze, Identify Use Cases, and Recommendations. This structured, outcome-driven approach ensured each solution was directly aligned with HireRight’s business goals and operational realities.
Gantec initiated a discovery and assessment phase to gain a deep understanding of HireRight’s operational metrics, particularly around Criminal and Verification workflows. Using a data-first lens, our team analyzed where AI and automation could deliver measurable impact and improve speed, cost-efficiency, and reliability. Collaborative workshops helped identify key areas for transformation.
A unified data platform was designed to consolidate verification data, support machine learning workflows, and enable real-time decision-making. The integration allowed historical verification data to be stored, queried, and reused—eliminating unnecessary repeat verifications. Data pipelines were built to organize and feed ML models that intelligently match employer names, route requests to optimal vendors, and trigger instant verification where possible.
Historical Data Reuse: Enabled 6–8% re-verification avoidance by leveraging past employment/education checks.
Vendor Optimization: ML-driven selection logic improved fulfillment reliability and controlled costs.
Employer Name Matching: Automated fuzzy matching reduced manual effort and increased accuracy.
Instant Verification Enablement: Integration-ready framework for current and recent employment checks via automated sources.
Audit & Transparency Controls: Designed to improve oversight and reduce vendor dependency through measurable performance tracking.
8% reduction in re-verification through historical data reuse
Decrease in manual verification from 40% to 36%
Unified data platform enabled scalable ML deployment and process automation
Improved turnaround time for both customers and employees
Increased operational efficiency resulting in significant cost avoidance
10x ROI potential, driving new EBITDA opportunities through strategic automation
Gantec’s partnership with HireRight demonstrates the transformative power of applying AI, data science, and automation to legacy workflows in background screening. By focusing on reusability, vendor efficiency, and data-driven decision-making, Gantec delivered a solution that aligns with HireRight’s strategic priorities—improving speed, reducing cost, and enabling scalable, intelligent operations for the future.
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